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Privacy Policy

1. About this policy

SPS Sports Performance Solutions Ltd is a company registered in England and Wales, company number 15577430. This Privacy Policy explains how personal information is collected, used and protected when you visit the website, make an enquiry, book a service or attend a session with SPS Sports Performance Solutions Ltd.

2. Information collected

SPS Sports Performance Solutions Ltd may collect the following information:
 

  • Contact details such as your name, email address and phone number.

  • Booking details, session history and communication records.

  • Payment information needed to process your booking (card details are usually handled securely by the payment provider, not stored by SPS Sports Performance Solutions Ltd).

  • Relevant health and injury information you choose to share, such as medical conditions, injuries, pain history, medications and exercise background, so that services can be delivered safely.

  • Basic website usage data, such as pages visited and forms submitted.

3. How your information is used

Your information is used to:
 

  • Manage enquiries, bookings and payments.

  • Deliver training, rehabilitation, recovery, massage, boxing and coaching services safely and effectively.

  • Communicate with you about your sessions, changes, reminders and important updates.

  • Maintain appropriate client records for safety, continuity and business administration.

  • Improve services and the overall client experience.
     

Personal information may be processed through trusted third-party platforms such as website, booking and payment providers, but it is not sold to third parties for their own marketing.

4. Storage, security & your rights

Reasonable steps are taken to keep your personal information secure and to store it only for as long as necessary for bookings, service delivery, legal, tax and insurance purposes. After this, information will be securely deleted or anonymised where appropriate.

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You may contact SPS Sports Performance Solutions Ltd to:

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  • Request access to the personal information held about you.

  • Ask for inaccurate information to be corrected.

  • Request deletion of your information where it is no longer needed or where you no longer wish to be a client, unless it must be kept for legal reasons.
     

By using the website or booking a service, you acknowledge that your information will be handled in line with this Privacy Policy. This policy may be updated from time to time, and the most recent version will be displayed on the website.

5. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: sportsperformancesolutionsltd@gmail.com
Phone: 07423 227879

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